Refund policy

Ordered the wrong item? No problem! New, unused items can be sent back to us within 30 days for a refund, minus original shipping costs and a 15% restocking fee. Customers are responsible for shipping the item back to us, and payment will be refunded after we receive and inspect the item. Please keep all packaging and documentation that came with your item as it will be required for return.

Received the wrong item? We will gladly pay return shipping costs of the incorrect item and send you the correct item ASAP to make things right.

Something wrong with your item? If the new item you received is defective, let us know within 30 days and we will pay to have your item shipped back to us and will send you a new one right away. Please note, if the item was damaged due to anything other than manufacturer's defect, we will not be able to refund the item or any shipping costs. Please note, if something goes wrong with your item after 30 days and it is still covered by manufacturer warranty, the manufacturer will work directly with you to resolve the issue.

Can I return a custom tarp? We regret that we are only able to refund custom tarp orders that are found to have a manufacturer's defect. Please measure carefully prior to ordering a custom tarp and if you're not sure what you need, call or email us and we will be happy to help you figure out the perfect size tarp for your truck.

How do I return an item? Send us an email at support@americantarping.com to start the return process. Please include your order number and details about why you are returning the item. If the item is damaged, please also include pictures if possible to expedite the return process. You'll hear back from us quickly with instructions about how to return your item.

When will I get my refund? Once we receive your item, we will process your refund within 5 business days. After the refund has been processed, allow 2-10 business days for the payment to be processed by your bank and returned to your original payment method.