Shipping & Returns
Shipping time: All in-stock items are shipped within 2 business days from when the order is received.
Delivery estimates: Shipping estimates are provided at checkout. Please note that shipping estimates do not guarantee a delivery date and that carriers may experience delays that are beyond our control.
Changes to shipping option: When we prepare your order for shipment, if the packaging of an order exceeds weight/length maximums allowed for ground shipment and that is your chosen delivery option, your item will be sent via freight at no additional cost to you.
Expedited shipping: If you require guaranteed delivery by a specific date/time, please call us at (786) 708-6662 prior to ordering to ensure that we can accommodate your request.
P.O. Boxes: Please be aware that we cannot ship to P.O. boxes.
Shipment tracking: You will receive shipment tracking information when your order has been prepared for shipment. Please note that shipment tracking numbers are created when the shipping label is created, but tracking isn't updated in the carrier system until the item is scanned in when it leaves the warehouse. There might be a delay between when you receive your tracking email and when the tracking is updated on the carrier's website due to this reason.
Ordered the wrong item? No problem! New, unused items can be sent back to us within 30 days for a refund, minus original shipping costs and a 15% restocking fee. Customers are responsible for shipping the item back to us, and payment will be refunded after we receive and inspect the item. Please keep all packaging and documentation that came with your item as it will be required for return.
Received the wrong item? We will gladly pay return shipping costs of the incorrect item and send you the correct item ASAP to make things right.
Something wrong with your item? If the new item you received is defective, let us know within 30 days and we will pay to have your item shipped back to us and will send you a new one right away. Please note, if the item was damaged due to anything other than manufacturer's defect, we will not be able to refund the item or any shipping costs. Please note, if something goes wrong with your item after 30 days and it is still covered by manufacturer warranty, the manufacturer will work directly with you to resolve the issue.
Can I return a custom tarp? We regret that we are only able to refund custom tarp orders that are found to have a manufacturer's defect. Please measure carefully prior to ordering a custom tarp and if you're not sure what you need, call or email us and we will be happy to help you figure out the perfect size tarp for your truck.
How do I return an item? Send us an email at email@example.com to start the return process. Please include your order number and details about why you are returning the item. If the item is damaged, please also include pictures if possible to expedite the return process. You'll hear back from us quickly with instructions about how to return your item.
When will I get my refund? Once we receive your item, we will process your refund within 5 business days. After the refund has been processed, allow 2-10 business days for the payment to be processed by your bank and returned to your original payment method.
American Tarping supports the warranty policies of each individual manufacturer. Warranty information can be found in the item description for most items. Typically, most manufacturers provide a 90-day period that they guarantee items to be free of manufacturer defect. However, some items, such as tarp motors, carry a longer 1-3 year warranty period.
If you need to make a warranty claim, you can contact the manufacturer directly to receive the quickest assistance. Or, if you need help finding contact information, let us know and we can help you get in touch with the correct person to help you with your request.